Packing and Processing
We aim to pack and send orders within 3 working days. Items which are made to order such as personalised items and all bags may take up to 7 days. If we have any queries about your order we will get in touch unresolved queries are the main cause of delays.
We send an email notification when orders are dispatched (ie enter the postal system). This will contain any Tracking numbers, please note these numbers often take 12 hours to be activated.
Standard UK postage is free. Orders under £50 will be sent out by a First Class service, orders over £50 will be tracked.
Next Day UK Delivery
For £6 you can upgrade to a next day delivery service. The cut off time for next day delivery is 1pm. As we are a very small business Next Day Delivery is not always possible.
Sending parcels internationally can be expensive to achieve the best possible postage prices we charge postage by weight which means you pay what it costs us to send your order out.
All orders over 250g or £50 in value will be sent by a Tracked Service where possible*. We will send the Tracking details out in an email at time of dispatch. Orders under 250g or £50 can be upgraded to a Tracked Service for £3 at Checkout.
Royal Mail claim that international orders should take 5-7 days. While this is often the case many delays can occur in international postage. We cannot refund an international item until it has been in the postal system for 28 days. It is not uncommon for parcels to be delayed for this amount of time particularly at peak periods.
Prices for Delivery to Europe
Weight up to – Price
100g – £3
250g – £4
500g – £7 All orders over 250g or £50 will be sent by a Tracked Service*
750g – £9
1000g – £10.50
For each extra 250g add £1.50 for postage. For orders over 4000g we will contact the customer directly for the best carriage price.
Prices for Delivery to Rest of World
Weight up to – Price
100g – £4
250g – £5
500g – £10 All orders over 250g will be sent by a Tracked Service*
750g – £13
1000g – £15
For each extra 250g add £2 for postage. For orders over 4000g we will contact the customer directly for the best carriage price.
*This may not be possible to all countries.