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Ordering (International) Delivery times Charges Christmas delivery Lost items Returns and refunds online Returns and refunds from a stall Bespoke items Faulty goods Posting to a different country Payment Options Delivery times We try to post items within a few working days of receiving the order. Orders are sent by first class air mail. Orders within Europe should arrive within a few days those going further will take longer. Circumstances in the UK may lead to delays such as bank holidays or bad weather and may take longer at Christmas. Charges These are the prices the website automatically charges; £2 for orders of £0.00-£20.00 £3 for orders of £20.01-£49.99 £5 for orders of £50.00 and over. We are happy to post internationally but we may have to request additional payment to cover postage. We will send out an e-mail and Paypal invoice about this. Customers are free to cancel their order at any time.

Christmas delivery We aim to post items out on the same or next day in December and will contact you if there are any problems so please check your e-mail. You can forward us your phone number if this helps. Lost items Royal Mail defines an item as lost if it doesn't arrive within 15 working days of posting. If you think your item is lost (even if it is less than 15 working days) please get in touch and we will try to help. Returns and refunds online We offer a full refund for goods sold online. Goods must be returned within 10 days of their receipt in the condition they were received in. If goods are being returned it is always helpful to contact us so that we can look out for them in the post. Also it is advisable to send them by registered post or to obtain a proof of postage in case they get lost in transit. If you would like to return goods you have had for longer than 10 days please get in touch and we will try to help. Returns and refunds from a stall We do not offer a full refund service from products bought at a stall as there is a good opportunity to examine the items before purchase. We are happy to exchange items. We may be able to provide a full refund if this is discussed before purchase. Bespoke items Unfortunately we cannot return items that have been made to order unless they are faulty. Faulty goods Stabo is a small company which hand makes items consequently there will be some variation across the products. An image of an item may differ from the item received; material or fittings may vary slightly. Working with natural materials such as leather and recycled fabrics and using a traditional method of screen printing increases this variation. If a product is faulty or you are disappointed for some reason please get in touch at any time. We will be happy to remedy the situation by offering a refund, exchange, or repair depending on the problem. If you would like to deal with this in person at a stall it is helpful to get in touch in advance as we can reserve items for you to avoid disappointment. Posting to a different country If you would like to post something to a different country we are happy to oblige. If Paypal is unhelpful please contact us directly and we can arrange this. Payment options Card transactions for orders placed on our website use the secure Paypal system. If you would like to pay in a different manner we can take;    - Credit or Debit card payments by phone    - Cheques made payable to Stabo    - Bank transfers    - Google checkout payments by invoice Please contact us about these options. Tel: 0+44 1223 236560 or +44 7951 885128 or info@stabo.co.uk